Terms and conditions

Tel (011) 402-2960

  • Tickets are issued subject to the rules and regulations of the South African Rugby Union (SARU), SANZAR and the Golden Lions Rugby Union (GLRU).
  • The purchase of the ticket constitutes acceptance of these terms and conditions and also our ground regulations. Admission may be refused if these terms are broken.
  • Tickets are only valid if presented complete and undamaged at the point of entry.
  • It is the responsibility of the ticket holder to ascertain the match date and kick-off time and to retain the main part of the ticket as proof of purchase.
  • In the event of a game being postponed, all tickets will be valid for the re-arranged date. No refunds will be given unless the fixture is completely cancelled. It is the responsibility of the ticket holder to retain their ticket for the re-arranged fixture.
  • In the event of a game being abandoned with the result standing, no refunds will be given.
  • The Golden Lions Rugby Union accepts no responsibility for any seat or standing position affected by adverse weather conditions.
  • This ticket will be void if is resold on any internet sales/auction website without the permission of the Golden Lions Rugby Union.  It cannot be sold for more than its face value.
  • Tickets are only valid for the date shown on the ticket or, in the event of a match being postponed, any rearranged date.
  • The GLRU will not be liable for loss, injury or damage to the ticket unless caused by their act or omission.
  • Refunds will not be given for purchased tickets, unless the event has been completely cancelled.
  • Any complimentary tickets issued are for the match stated only. No exchanges are permissible.
  • Play cannot be guaranteed to take place on any particular day or at any particular time and the GLRU has reserved the right to change advertised fixtures and events. Any change will be communicated via the Union's website - www.lionsrugby.co.za. Please check the website before you attend any fixture or event.

PRIVACY POLICY

Commitment

At the Golden Lions Rugby Union we are committed to protecting your privacy and security. Please read our Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect and how we use it now or may use it in the future.

Controllers of Information

Any personal information provided to or gathered by this online ticket office is controlled by Computicket South Africa.

What Information do we collect? How do we use it?

When you order over our website we need to know your name, e-mail address, delivery address, credit or debit card number, expiry date (and valid from date and issue number for Switch cards). This allows us to process and fulfil your orders and to notify you of the status of your order. You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to complete your transaction.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. We will give your name and address to our couriers and we may also give them your telephone number to aid the delivery of any applicable merchandise orders.

When you register on the website or, during the process of purchasing goods from the website, and choose to receive further information from us, we may use the information you provide us with for the following purposes:-

  • We monitor customer traffic patterns and site usage to help us to develop the design and layout of the website.
  • Personal details may be for purposes such as notifying you of Golden Lions Rugby Union news, events, fixtures, tickets, merchandising and player information which we think may be of interest to you.
  • We will not put any information about you on general release nor will it sell such information to organisations not associated with the Golden Lions Rugby Union.

We employ other companies and individuals to perform functions on our behalf such as delivering packages, analysing data, processing credit card payments and designing and operating this online ticketing website. Such companies and individuals have access to your personal information for the purpose of carrying out this work only. These enterprises will not use your data for any other purpose. Under no circumstances will these enterprises use any additional data about you to which they are party for any other purposes.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. We may use cookies to store information on your computer. This information may help us identify if you are registered with the site and shortcut your access through the site. We will only read cookies from your cookie file placed there through your web browser's interaction with this site. Note that you may change your browser settings to refuse cookies.

Your Consent

By using our website you consent to collection and use of any information you provide to us, for the purposes described above. If we decide to change our privacy policy, we will post those changes on this page. We recommend you re-visit this page periodically to check for changes. We endeavour to take all reasonable steps to protect your personal data including the use of encryption technology, but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.

If you are under the age of 18 you may register on the website to receive newsletters and other information but only with parental or guardian consent. You may only make purchases on this website if you are aged 18 or over or, if under 18, have received parental or guardian consent.

Cancellation

Your registration can be cancelled at any time, whereby any stored personal data will be deleted. To do so please get in touch with the ticket office via 011 402 2960.

Privacy policy